HP Scan Error 17 Solution

HP Scan Error 17 Solution

If you are dealing with the HP Scan error 17, then this page will help you resolve it.Usually, the scan error 17 occurs when your HP printer's scanner motor is placed incorrectly. To resolve this error, first, try to restart your HP printer. 

  • Home »
  • HP Scan error 17

Power off your printer. Disconnect the power cable from the printer. Leave your printer for a while. Then, replug the power cable to the printer and turn it ON. Now, check if the scan error 17 is displayed on your printer’s LCD screen. If yes, check whether any objects like cables are obstructing the scan head. If yes, clear the obstruction by referring to your printer’s user guide.

If the HP scan error 17 persists, even after clearing the obstructing object, replace the HP printer's internal scan assembly. Based on your HP printer model, the scanner assembly replacement process may vary. In this section, the steps to replace the scanner assembly in the HP LaserJet Pro model are given.

  • First, get a new scanner assembly.
  • Turn off your HP printer if it is turned ON.
  • Disconnect the cables from the printer.
  • Open the printer’s rear door by referring to your printer’s user guide. 
  • Gently take out the scanner assembly from your printer.
  • Unpack and place the new scanner assembly into the printer. 
  • Close the rear door.
  • Reconnect the power cable to the HP printer and turn it ON.
  • Now, check if the HP scan error 17 is resolved.

If the scan error persists, then the printer hardware could have failed.

Contact the HP printer manufacturer to resolve the HP Scan error 17.