HP is one of the well-known brands that manufacture laptops, printers, desktops, and other electronic gadgets. HP printers are so popular that they are used by people all over the globe. HP OfficeJet models are among the best for home and office environments. But it is very common for any electronic device to undergo an issue. One of the issues that users face these days is the hp printer scanner error 23
. Usually, this error is seen on the control panel of the scanner or the printer while a user tries to scan any document. The error 23 not only pops up on the printer’s control panel but also stops your scanning process midway, which is quite frustrating when you are in a hurry burry! Wondering what actually you have to do? The answer to this query lies in this article. Do check out the entire article to get useful troubleshooting methods that can be easily applied to your HP printer.
Usually, it is seen that when the HP printer’s scanner hardware is corrupted, the scan error 23 gets displayed on the LCD screen. To resolve this scanner error, try performing the following troubleshooting methods one by one.
Method 1- Restart Your Hp Printer:
In most cases, a simple restart process can clear these kinds of scanning errors. The below steps explain how to restart the HP LaserJet printer model. If you are using another HP printer model, then referring to the printer’s user manual will make sense.
First, turn off your HP printer.
Unplug the power cord from the printer. Leave your printer as it is for at least 30 seconds to one minute.
Reconnect the power cable to the printer.
Now, turn on your HP printer by pressing the Power button.
Next, check if the scanner error 23 is resolved.
If the restart process fails to fix the HP printer scanner error 23, then look at the below troubleshooting method.
Method 2 - Try To Print A Test Page:
First, check whether your printer is able to perform the print operation properly.
If not, see if the printer’s LCD screen is popping out any other error message.
If yes, perform the necessary steps to clear the same.
If your printer is not able to perform the print operation, it means there is a problem with it. Then trying the next troubleshooting method will help.
Method 3 - Print A Configuration Page:
Make sure that your HP printer is turned ON and getting steady electricity.
Now, hold down the Cancel button until the Ready light starts to blink.
Once the Ready light starts to blink, release the Cancel button.
Now, your printer will start to print the configuration page.
Method 4 - Make Use Of The Hp Print And Scan Doctor Troubleshooter:
HP has its Print and Scan Doctor software to solve the printing and scanning issues.
Turn on the printer. Connect it to your PC.
Go to the HP Customer Support page.
Click on HP Print and Scan Doctor to download the troubleshooter.
Click HPPSdr.exe to open the software window.
Click the Start button and select the Fix Scanning option.
After that, the troubleshooter will fix your HP printer scanner error 23.
If this method fails to fix the HP scan error 23, then resetting the printer will be the ideal troubleshooting step.
Method 5 - Restore Hp Printer To Its Factory Settings:
First, you need to power off your HP printer and detach all the connections. Wait patiently for a few seconds or so.
Next, make all the connections like before.
Turn on your HP printer while holding down the Resume button for 10 to 20 seconds.
As soon as the Attention light turns ON, release the Resume button.
Now, your printer will be restored to its default settings.
Check if the scan error 23 is resolved.
If the above methods don’t fix the HP printer scanner error 23, contact us.
