HP Scan To Computer Not Working

HP Scan to Computer Not Working

HP printers are famous because they are robust and user-friendly. Similar to any other brand of printers, HP printers also have certain issues when users try to print from them. For instance, there are some scanning hiccups that many users face when they try to scan using their HP printers and Windows 10 computers. In certain situations, the user is unable to scan to computer. So, the user finds that the HP scan to computer not working.

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Many users have stated that the HP scanning function is not working after they upgrade their computer (connected to the HP printer) to Windows 10. Some other users have complained that their HP printers are not scanning after a platform upgrade.

Reasons behind the HP scan to computer not working issue:

Although there might be several reasons behind this issue, some of the most common ones are listed below:

  • If your HP printer and Windows computer are not connected properly, the HP scan to computer feature will not function. So, check whether both your devices are properly connected and confirm that all the cables are properly plugged in.
  • Any connection problem with your HP printer might also result in the issue.
  • In case there is some trouble with the printer software installed on your computer, that again could cause the “HP scan to computer is not working” issue.

Whatever the cause, the problem has to be solved and the scanning function has to start working again. The troubleshooting methods to fix the issue are listed below:

Method 1-Checking the Windows update:

Check if the recent upgrade from Windows 7 or 8.1 to Windows 10 is the reason behind the issue. If it is, you can roll back to a previous version and try using the HP printer on your Windows computer.

However, if the upgrade to Windows 10 is not the cause of the problem, then the issue might lie with the HP printer. So, move on to the next method to fix the HP scan to computer not working issue.

Method 2-Power cycling your HP printer:

Turning off your HP printer and then turning it back on will help fix the difficulty in many cases. This can re-initialize your scanner’s configuration parameters.

  • Turn off the HP printer.
  • Unplug its cable.
  • Plug your printer back in.
  • Wait patiently for 10 to 20 minutes.
  • Turn on the printer once again.

If the problem remains unsolved after executing the above method, move on to the next one.

Method 3-Using the HP Print and Scan Doctor tool:

You can easily resolve the scanning problems on your HP printer by utilizing the HP Print and Scan Doctor tool. Now, carry out these instructions to download and use this tool:

  • The first step is to download the HP Print and Scan Doctor software from the HP official site.
  • Next, run the HPPSdr.exe file from the download location on your Windows computer.
  • When the HP Print and Scan Doctor software is open on the computer, click on Start and then select your printer.
  • If your HP printer is not listed, then turn it on and click on the Retry button.
  • If you sense that there is some connection issue, then follow the instructions provided in the HP Print and Scan Doctor tool.
  • Click on the Fix Scanning button.

You have now resolved the HP scan to computer not working issue.