HP Scanner Failed To Open A Connection To The Device

HP Scanner Failed To Open A Connection To The Device

When using a printer for a print or scan operation, there are many issues encountered by the users. “Failed to open a connection to this device” is a rare issue encountered by some Mac users on the HP Scanner when performing the scan operation. If you’re facing HP Scanner Failed To Open A Connection To The Device issue, then scroll down this page to know how to fix it. Initially, check to make sure that your HP Scanner and the Mac computer are connected to the same network

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Resetting The Printer Settings

The reset process will help you resolve almost all the common issues that are occurring on your printer.

  • Turn on your HP Scanner, if it is turned off.
  • Now, unplug the power cord from the scanner while it is turned on.
  • Make sure that the cord is disconnected from the power outlet too.
  • Now, leave the scanner to cool down for a minute.
  • After your printer cools down, reconnect the power cord and turn it on.
  • Scan a test page and check if the issue is resolved.
  • If the HP Scanner Failed To Open A Connection To The Device again, perform the next method given below.

Updating The Printer’s Firmware

An outdated firmware may also cause these kinds of issues. To fix it, update your HP scanner’s firmware through the HP Smart app or from the printer’s control panel or the HP website. The below instructions explain how to update the printer firmware using the HP Smart app.Note: During the update process, keep the printer turned on.

Using The HP Smart App

Preparing the scan
  • Launch the HP Smart app on your device.
  • Sign in to your HP account, if you haven’t signed in yet.
  • Make sure that your HP scanner is selected so that HP Scanner Failed To Open A Connection To The Device issue will not occur.
  • Now, go to the Advanced section and select Printer Home Page (EWS) or Advanced > Tools or Web Services > Printer Updates or Product Update > Check Now. The update process will be initiated automatically, if available.
  • After updating the printer firmware, check if the issue is resolved by running a test scan. If the issue persists, perform the next method.

Updating The Mac OS

  • On the System Preferences screen, select the Software Update option.
  • Click Update now or Upgrade Now and follow the on-screen instructions.
  • After updating the OS, scan a test page to check whether the problem is resolved.

If the HP Scanner Failed To Open A Connection To The Device again, then contact us.