IJ Scan Utility Cannot Communicate with Scanner

How to Resolve IJ Scan Utility Cannot Communicate with Scanner Error?

We shall see the quick steps to resolve the issue where the IJ Scan Utility cannot communicate with scanner error.IJ Scan Utility is an application that helps you to scan photos, documents, and other file types from your computer on a Canon printer. This application is available for download on the Canon printer’s official support page. It can be installed along with the printer driver file on your computer. Once the utility is installed on your computer, you can use it to perform the scan operation.

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  • IJ Scan Utility Cannot Communicate With the Scanner Error

During the scan operation, if your printer turns off or the printer gets disconnected from the wired or wireless connection, the IJ Scan Utility cannot communicate with scanner error is displayed on the IJ Scan Utility screen. To resolve this issue, perform the quick troubleshooting steps given below.

  • Click the Exit button in the ScanGear dialog box to clear the error message.
  • Make sure that your Canon printer is turned on. 
  • Check if your Canon printer is connected to a stable network.
  • Now, in the main screen of the Canon IJ Scan Utility dialog box, select your Canon printer model from the Product Name drop-down menu.
  • After selecting your printer, click the Settings button and configure the scan settings correctly.
  • In case your Canon printer model is not listed under the Product Name section, reinstall the printer driver on your computer.
  • First, uninstall the existing printer driver file and then reinstall it.
  • While reinstalling the Canon printer driver on your computer, make sure to choose the correct connection type.
  • Complete the printer driver installation by following the on-screen instructions and select the Canon printer under the Product Name drop-down menu.
  • Now, perform the scan operation.

If the IJ Scan Utility cannot communicate with scanner error is displayed on the screen, then contact us to get remote assistance in resolving it.