canon printer scanner is not working

Why Is My Scanner Not Working Canon ?

why is my scanner not working canon?. If this is your query, then we have the answer. Canon is a brand that has a different range of products. A scanner is one among them. Canon delivers quality printers and scanners that you can rely on. So, the chance of a defective printer/scanner is significantly less. Let us see what could be the cause.

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WHAT ARE THE CAUSES OF SCANNER NOT WORKING ISSUE

Firstly, make sure that your scanner is turned on. If yes, then the cause of the problem may be an incorrect scanner setup or an outdated driver. There could be some other reasons, too.

  • Your Canon scanner may not be compatible with your operating system.
  • There might be a network issue.
  • The driver might be corrupted.
  • There could be a virus attack causing your device to fail on some functions.

TRY TROUBLESHOOTING YOUR WINDOWS SYSTEM

The Windows system has a built-in troubleshooter for printer issues. Sometimes, this could solve your scanner problems. So, it is better to give it a try.

  • Go to the Settings menu and type Troubleshoot in the search box.
  • Launch the Troubleshoot screen.
  • Under the Troubleshoot section, click Printer.
  • Select the Run the troubleshooter option.
  • Now, the Windows troubleshooter will help you find the problem with your scanner.

If this method doesn't work, there are a few other methods to fix canon printer scanner is not working issue.

Update The Canon Scanner Driver

UPDATE THE CANON SCANNER DRIVER

This method works for most users. Sometimes, the driver might be outdated or not supported by your scanner. So, it is important to update or choose the right driver. Let us see how to update the Canon scanner driver using Windows Update.

UPDATE USING WINDOWS UPDATE

  • Type Windows Update in the search box.
  • Launch the Windows Update screen.
  • Click the Check for updates option.
  • If any scanner driver update is available, then click Update.

CHECK FOR CANON SCANNER DRIVER AND UPDATE USING DEVICE MANAGER

Now, you can also use this method to fix the issue of why is my scanner not working canon.

  • Go to Control Panel on your Windows system.
  • Click Device Manager.
  • Choose your scanner and right-click on it.
  • Click the Update Driver Software option in the pop-up.
  • Now, you will be prompted to choose between Search automatically and Browse my computer options. Choose whichever way you wish to update the driver.

DOWNLOAD AND INSTALL DRIVER FROM CANON SITE

In case you do find the above options to be complicated, you can try downloading the driver from the official site. Downloading scanner driver from the manufacturer’s site is much better when compared to downloading from a third-party site or downloading third-party software.

  • Navigate to the Canon site.
  • Click on the Support tab on the site's homepage.
  • Click the Software & Drivers option.
  • Give your printer model number in the search field and press Enter.
  • Find the Drivers & Downloads tab. Click on it.
  • You will find a list of drivers for your printer.
  • Choose the driver that your operating system supports and download it.
Canon Scanner Not Working Issue

ALTERNATIVE WAYS TO FIX YOUR CANON PRINTER SCANNER IS NOT WORKING ISSUE

If the antivirus program is installed on your system, ensure that it is up-to-date. Scan your system thoroughly to find and remove unwanted elements which may be causing the problems.

  • If you have connected the scanner and computer using a USB cable, try reconnecting them using a different cable.
  • Check if the scanner glass is free from any objects. If your scanner glass has dirt, it may lead to scanning issues.
  • Make sure you have placed the document in the correct position over the scanner glass. If you haven't placed it correctly, then the document will not be scanned.
  • Check if there is any error message on your control panel. If so, then try the troubleshooting procedure for the respective error message.

Also, check the Windows Image Acquisition service to fix the Canon scanner not working issue. Follow these instructions carefully.

  • Press the Windows and R buttons simultaneously.
  • Type "services.msc" in the pop-up and select OK.
  • Find the Windows Image Acquisition service from the list.
  • Right-click on the service and click Properties.
  • Make sure the Start type is set to Automatic and Service status is not stopped.
  • If the Service status is marked as stopped, click the Start button to run the service.
  • If you wish to restart the service, right-click on the Windows Image Acquisition service and choose Restart.

Check if the Canon scanner is working normally. If not, there are a few other services that are to be configured.

Follow the same steps illustrated to configure the Windows Image Acquisition service to make changes. The other services are listed below.

  • Remote Procedure Call RPC
  • DCOM Server Process Launcher
  • RPC Endpoint Mapper
  • Shell Hardware Detection

After configuring all the services, your scanner should work alright.

We hope your query has been answered. There won't be any necessity again to type “Why Is My Scanner Not Working Canon?” in your Google search. This article covers almost all the possible solutions to fix the scanner not working issue. If your scanner problem remains unsolved, then you can contact us for better assistance.